Cancellation penalties for land packages:
- 50+ Days prior to departure: Non-refundable deposit applied as travel voucher, less incurred fees, valid for 12 months
- 49 – 30 Day prior to arrival: 50% of total trip cost
- Within 29 Days prior to arrival: 100% of total trip cost
- Refunds will not be made for no-shows, early departures, or unused services.
- Refund requests must be made in writing and are processed within 60 days.
Cancellation penalties for itineraries including private villas, private yacht charters (single- or multi-day), exclusive room type and/or early booking or promotional rate inclusive itineraries may be subject to alternate change and cancellation policies. Agreement to this form includes agreement to additional terms when submitted in writing.
Deposits and payments: A 25% non-refundable deposit with a minimum of €495 per person is required to secure the reservation. A reservation is not considered confirmed until a deposit is received. Final payment must be received at least 60 days prior to arrival date. Payments are accepted by credit card (MasterCard, Visa) and bank transfer
Exceptions: For itineraries that include private villas, private yacht charters, special room types and/or early bird or special rates/special offers, an additional non-refundable deposit and payment policy applies. For air and Ferry reservations based on published fares, full payment is required at the time of confirmation of service
Modification and Cancellation Policy: Cancellation fees for land packages including Hotels
- 50+ days prior to departure: Non-refundable deposit will be used as a travel voucher, less applicable fees, valid for 12 months
- 49 – 30 days prior to arrival: 50% of total tour price
- Within 29 days prior to arrival: 100% of the total tour price
- No refunds will be given for no-shows, early departures, or services not used
- Refund requests must be made in writing and will be processed within 60 days
-Important–
Cancellations of air reservations are subject to the terms and conditions established by the airlines and are independent of Travel-Me.
A change fee of €25.00 – €100.00 will apply for changes or modifications to the itinerary once on file.
Once the trip has begun, any changes or cancellations will be at the expense of the traveler.
Exceptions: Cancellation fees for travel for private villas, private yacht charters, special room types and/or early bird or special rates/special offers are subject to alternative change and cancellation policies. You will be notified in writing of any differing policies and conditions. Agreement to this form includes agreement to these additional terms and conditions when submitted in writing. An additional or different contract may be required
Rates and Taxes: All rates are subject to change until the itinerary is deposited. Travel-Me reserves the right to correct any errors in pricing. Fares are not guaranteed until the ticket is deposited and paid in full
Holidays: During local or national holidays abroad, certain facilities such as museums, sightseeing tours and shopping may be limited or changed.
Flight/Ferry Changes and Delays: Travel Me is not responsible for changes or delays to flights or ferries as this is an inherent risk in travel. Travelers may hold the respective airline or ferry company responsible for such circumstances.
In the event of a delay, the respective airline or ferry company will decide on the course of action and amenities/compensation, if any.
Hotels: Hotel accommodations will be provided according to the itinerary. King or queen bedded rooms are provided in most situations. Accommodation and bed arrangements for our customized trips will vary subject to availability. If a requested hotel is not available, an alternative option in an equivalent category will be provided
Travel Insurance: Travel-Me strongly recommends that you purchase comprehensive travel insurance to protect your investment. Travel Me is not responsible or liable for loss, damage or theft of luggage or personal belongings, or for personal injury, accident, illness, disappointment or frustrations while on tour, nor is Travel-Me responsible for any interruption of travel due to weather or other unforeseen circumstances
Force Majeure: Except where otherwise stated in these terms and conditions neither we or our suppliers are liable for any loss, damage, compensation or refund, cancellation or expense you suffer or incur or we are unable to perform our contractual obligations as a result of any event of ‘force majeure’. In these terms and conditions ‘force majeure’ means any event which we or our supplier could not, even with all due care, foresee or avoid.
Such events include, but are not limited to, war or threat of war, civil strife, terrorist activity, industrial dispute, strikes, natural or man-made disaster, fire, public health issues, adverse weather conditions and all similar events outside of our or our suppliers’ control.
Travel documents and identification: All participants are required to carry a valid passport and visa (if required). Failure to obtain valid travel documents does not entitle the passenger to cancellation or refund. Passengers are responsible for obtaining the required travel documents. Passengers are responsible for ensuring that the names listed on the itinerary and other travel documents exactly match the first, middle and last name in their passport
Complaints: Travel-Me does the utmost to keep all travelers satisfied, but in the event that you are not entirely satisfied with the service offered, you should notify any complaint to our office as soon as possible by calling or emailing and communicating to us the details of your compliant. We shall use all reasonable efforts to rectify the complaint as quickly as possible. If the problem cannot be resolved during the trip period, you should contact us in writing within 15 days of returning from trip.
Responsibility: Travel me and/or its subsidiaries and agents act only as an agent for the hotels, villas, apartments, restaurants, airlines, train and bus companies, ship lines, owners or contractors providing accommodations, transportation providers, or other service providers (“suppliers”).
By acceptance of any Travel Me trip confirmation, receipts, or tickets, the Travel me client agrees that Travel Me assumes no liability for any loss, injury or damage to a person or property, or otherwise any connection with any accommodations, transportation, or other service, resulting directly or indirectly from any acts of co travelers, suppliers, nature, or dangers, delays, cancellations, and incidents related to the sea or weather conditions, health related problems before, after, or during the tour, fire, breakdown in machinery or equipment, acts of government or other authorities, de jure or de facto, wars, whether declared or not, hostilities, civil disturbances, terrorist attacks, strikes, bank holidays, capital controls, riots, thefts, pilferage, epidemics, pandemics, quarantines, medical or custom regulations, defaults, delays or cancellations or changes in itinerary or schedules, or from any causes beyond the control of Travel-Me or for loss or damage resulting from insufficient, or improperly issued passports, visas or other documents, and that Travel Me assumes no liability sustained or incurred by a Travel Me client as a result of any foreign causes and is not liable for defaults or breach of contract of those persons, suppliers, or companies not directly under the control of Travel Me .
Travel-Me reserves the right to substitute hotels or villas or apartments or cruise lines with best available alternatives and make any changes in the itinerary where deemed necessary or caused by airline, train or ferry schedules, or other reasons. By embarking on his/her travel, the traveler voluntarily assumes all risks involved in such travel, whether expected or unexpected.
